GENERAL TERMS AND CONDITIONS OF TICKET SALES
EFFECTIVE FROM 05/11/2024
PREAMBLE
These general terms and conditions of ticket sales, whether at the box office or online (hereinafter referred to as the “General Terms and Conditions of Sale” or “T&Cs”), apply to all purchases made for visiting Parc des Oiseaux or for the night shows “Les Nuits du Parc.”
The Client, as defined below, is invited to carefully read the General Terms and Conditions of Sale, which aim to define the contractual relationship between the Client and Parc des Oiseaux, as well as the conditions applicable to purchases online via the website https://www.parcdesoiseaux.com/ or on-site.
All terms defined below, whether used in the singular or plural, have the following meanings:
“Parc des Oiseaux” and “Régie NaturAin/Parc des Oiseaux”: Parc des Oiseaux, managed by the departmental authority NaturAin, located at Route départementale 1083, 01330 Villars-les-Dombes, France.
“TICKET”: refers to the entry ticket granting access to Parc des Oiseaux and/or participation in an activity depending on the chosen service, regardless of delivery method or format, purchased by the Client online or on-site. Ticket prices are available on the Website and on-site. The applicable price is the one in effect on the day of the order.
“Client”: any person making a purchase on the Website or on-site and having accepted the General Terms and Conditions of Sale.
“Subscription Card”: refers to the physical card for the subscription program, in the form of a personal card with the holder’s name, surname, and photo, non-transferable, valid for a specified period according to the terms outlined in Part II.
“General Terms and Conditions of Sale”: these terms, defining the conditions for purchasing and using TICKETS and passes.
“Annual Pass”: refers to the subscription program of Parc des Oiseaux.
“Les Nuits du Parc”: refers to a sound-and-light event in the form of a parcours, held at Parc des Oiseaux.
The applicable General Terms and Conditions of Sale are those in effect on the Website or at the sales desk on the date of purchase. Parc des Oiseaux reserves the right to adapt or modify these General Terms and Conditions of Sale at any time.
The present General Terms and Conditions of Sale are divided into three parts:
Part 1: General Terms and Conditions of Sale (T&Cs) for ticket orders
Part 2: General Terms and Conditions of Sale and Use (T&Cs/U) of the Annual Pass
Part 3: General Terms and Conditions of Sale (T&Cs): general principles
PART I: INDIVIDUAL TICKETS
ARTICLE 1 – Tickets Offered for Sale
Each TICKET is valid only for the date, and if applicable, the time indicated on it, or within a defined period, depending on the service.
Online Sales
Tickets sold online are available via https://www.parcdesoiseaux.com/ and https://billetterie-parcdesoiseaux.tickeasy.com/fr-FR/. They are valid only for the date indicated on the ticket or within a defined period.
On-Site Sales
Tickets sold on-site are available at Parc des Oiseaux ticket counters and are valid only on the day of purchase.
ARTICLE 2 – Services Sold Online
The services offered for sale include:
1-Day Season Ticket: grants access for one person to Parc des Oiseaux once during the period indicated on the ticket.
1-Day Dated Ticket: grants access for one person on the date indicated on the ticket.
Dated “Les Nuits du Parc” Ticket: grants access to the Les Nuits du Parc event for one person on the date and time indicated.
Annual Pass Ticket (Exchange Voucher): valid once, to be exchanged on-site for an unlimited-access Annual Pass card (see Part II) during the period indicated on the ticket.
Gift Voucher / Exchange Voucher: allows online reservation of the service indicated on the ticket, within the period stated, at least 72 hours before the desired date and subject to availability.
Activities: services provided on the Parc des Oiseaux site or the Dombes Regional Reserve on the date indicated, including or excluding park entry.
ARTICLE 3 – Ticket Prices
The applicable price is that in effect on the day of the order. Parc des Oiseaux reserves the right to modify ticket prices at any time.
Ticket prices are indicated in Euros and payable only in this currency, including all taxes.
Prices are subject to the current VAT rate applicable to zoos. Multiple pricing options are offered based on service type, visitor age, or status. Pricing conditions are those displayed on the online sales website at the time of purchase or on-site.
The Client acknowledges having checked any discounts or free admissions applicable to their visit. If not available online, the Client agrees to forgo them or purchase tickets at the counter. Proof of eligibility must be presented at purchase and ticket inspection.
ARTICLE 4 – Online Orders
Clients place orders for one or more tickets via the Website.
The online ordering procedure includes the following steps:
The Client selects the desired service, price, and number of tickets per type, and for dated offers, the visit date based on availability. The Client is informed in real time of ticket availability.
The Client provides their name, postal address, and a valid email address.
An order summary is displayed. After verifying the selection and confirming acceptance of these terms, the Client makes the online payment.
Payment constitutes irrevocable acceptance of the order.
The Client can access their account to view order history and download tickets.
Printing Tickets
Paper tickets are valid only if printed on blank A4 paper (portrait) without altering print size, using a laser or inkjet printer. Poor print quality requires reprinting. The barcode must remain fully readable.
Tickets may also be presented as a PDF on a smartphone or tablet, with maximum screen brightness for readability.
ARTICLE 5 – Payment Terms
Payment Methods
Online payments: credit card, Cado card, or ANCV Connect holiday vouchers (CARTE BLEUE, VISA, MASTERCARD, MAESTRO).
On-site: cash, check, ANCV holiday vouchers, Cado vouchers, or credit card.
Online Payment Procedure
The Client guarantees authorization for the chosen payment method. Payment is made via a secure server using credit card details. Accounts are debited upon transaction acceptance. Refusal by the payment center cancels the order.
Invoice
Upon online purchase, the Client receives an email confirmation. Proof of sale is available in the customer account. On-site, the Client can request a receipt or invoice by email with tickets attached.
Payment Security
Online payments are encrypted using a secure payment system provided by a certified payment service provider.
ARTICLE 6 – Order Confirmation
Upon payment confirmation, the Client receives a confirmation email and the electronic tickets in batches of five, including:
Main ticket details
Unique transaction number
Total order amount
ARTICLE 7 – Ticket Use
Tickets are scanned at entry via barcode or QR code. Only fully legible tickets are accepted. Tickets must comply with all conditions, including presenting valid proof for discounted tickets. Tickets are valid only for the date or period indicated. The park may refuse entry for non-compliance. Visits are also subject to the park’s internal regulations and applicable health rules.
ARTICLE 8 – Fraudulent Use, Loss, Theft
Fraudulent use: only the first person presenting a scanned ticket is admitted.
Lost or stolen tickets: Parc des Oiseaux is not responsible for loss or theft, including on-site.
ARTICLE 9 – Exchanges and Refunds
Purchases are final under French Consumer Code L221-18 (12°). No right of withdrawal applies to tickets.
The park may close all or part of the site or modify opening hours for safety or operational reasons.
Tickets are non-exchangeable, non-refundable, and cannot be extended.
No refunds for partial closures due to force majeure, health, or public order reasons.
In case of cancellation by the park, the Client will be offered either rescheduling or ticket refund (ticket price only). No ancillary costs are reimbursed.
PART II – ANNUAL PASS TERMS
ARTICLE 10 – Annual Pass
Grants access to Parc des Oiseaux for 365 consecutive days from card issuance, excluding special paid activities. Pass holders must present a personalized card with name, surname, and photo at each visit.
ARTICLE 11 – Purchase Conditions
To subscribe, the Client must first purchase an Annual Pass exchange voucher online or on-site. The voucher must be exchanged on-site for a subscription card, with a photo taken and personal details printed.
Purchases are final and non-refundable, even in case of loss or theft.
ARTICLE 12 – Use of Annual Pass
Annual Pass is personal, non-transferable, and must not be altered.
It must be validated at entry; ID may be requested. Misuse results in immediate cancellation without refund.
Access conditions may change; check online updates.
Lost or stolen cards: notify accueil@parcdesoiseaux.com; replacement is issued at a fee.
ARTICLE 13 – Termination by Parc des Oiseaux
Passes may be terminated for false declarations, misuse, violation of rules, or disorderly conduct. Termination leads to immediate deactivation without refund.
PART III – GENERAL RULES
ARTICLE 14 – Acceptance
The Client acknowledges understanding and acceptance of these terms upon purchase or order validation.
ARTICLE 15 – Archiving
Electronic records in Parc des Oiseaux systems are considered proof of sale, date, orders, and payments. Website content is protected by copyright law; personal use only.
ARTICLE 16 – Liability
Parc des Oiseaux is not liable for misuse, force majeure, or technical issues affecting the website or ticketing. The Client is responsible for ticket compatibility with their devices.
ARTICLE 17 – Personal Data
Collected data is used for sales, marketing, and service communications. Data is hosted securely by Vivaticket and Convious. Clients can exercise their rights via Parc des Oiseaux, Route départementale 1083, 01330 Villars-les-Dombes, or dpo@parcdesoiseaux.com.
ARTICLE 18 – Governing Law and Jurisdiction
Sales are governed by French law. Disputes may be submitted to a consumer mediator after contacting Parc des Oiseaux customer service within one year. Mediator: Médiation Tourisme et Voyages, Tel. 01 42 67 96 68, www.mtv.travel